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Demo Experiences

Booking & Cancellation Policy

For each departure we commit to guides, partners and suppliers in advance, so a booking is confirmed by payment and cancelling has a cost close to the date. This policy applies unless the experience page shows another cancellation tier.

1Booking & Payment

  • Prepayment: A booking is confirmed once it is paid in full. Until then the date and time are not reserved.
  • Deadline: Bookings close 48 hours before the start, so that everything can be arranged.
  • Allergies & Special Requirements: Please tell us in writing when you book about any food allergies, medical conditions or accessibility needs, so that we can prepare for them.

2Right of Withdrawal

A booking for an experience on a specific date is a leisure service, to which the 14-day right of withdrawal for online purchases does not apply (article 3ιβ of Greek Law 2251/1994, article 16 of Directive 2011/83/EU). You can cancel or change it as described below. Gift cards and shop products can be withdrawn within 14 days; see the Terms of Use.

3Cancellation by the Guest

If you need to cancel, the following applies:

  • Up to 14 days before100% Refund
  • 7 to 13 days before50% Refund*
  • Less than 7 days (168 hours)No Refund
  • No-ShowNo Refund

* The other 50% covers costs already committed to guides, partners and suppliers. Refunds are made to the card or account you paid with, within 14 days.

4Changing the Date

  • You can move your booking to another date free of charge up to 7 days before the original date, subject to availability.
  • A change asked for less than 7 days before is treated as a cancellation of the original booking under the policy above.

5Cancellation by Demo & Force Majeure

The safety of our guests comes first.

  • Weather Conditions: We may cancel or change an outdoor or sea experience if the weather or sea conditions make it unsafe, or if the authorities forbid it. You then choose a full refund, a new date or another experience.
  • Minimum Number of Participants: Group experiences may need a minimum number of participants, shown on the experience page. If it is not reached 48 hours before the start, we offer another date, a private upgrade at the price difference, or a full refund.